Cancellation Return & Refund Policy

1. What is your Cancellation, Return & Refund Policy?

We strive to make your experience with India Santa a memorable one. In case the merchandise received by you is defective/damaged or not in perfect condition, please feel free to return the merchandise within 7 days of delivery. We urge all customers to inspect the package for any damage or tampering before receiving or signing the receipt. We will send a replacement within 30 days of receipt of merchandise at no extra cost In case you do not want the merchandise any longer, we can issue a credit note /refund the money for the value of the merchandises returned after deducting shipping /courier cost in case we are bearing the shipping cost.

2. Will you get the product picked? 

We offer free courier pickup from the original delivery address at most locations. In case we are not able to do so, we will give you a credit note / refund the normal courier charges. All you need to do is send us a scanned copy of the courier bill

3. How do I initiate return?

Please do write to us at [email protected] or call us on 9821449000. Please keep a copy of the original invoice and courier bill for future reference.

4. Do you accept all returns?

We accept returns of all merchandises:

1. Item is unused and in original condition.
2. Item  is in original packing with all original tags, packing and bill and the India Santa gift tag in case it is a gift.
3. Order can be cancelled only for non discounted or non promotional merchandises.
4. Non perishable and non-food items

In case you feel that the packaging has been tampered at the time of delivery, please do not accept the merchandise and report at 9821449000 before signing the delivery receipt

We do not accept returns of experience vouchers or experience box or India Santa Vouchers once purchased.

In case of cancellation of already booked experience the terms and conditions listed on the website of the partner as well as www.indiasanta.com will apply. Hence please read the terms and conditions as well as the cancellation policy carefully before booking the experience. Should you have any query you can email us at [email protected].

5. How much time will it take you to transfer funds to my account?

In case you choose to cancel the order, it will take us 7-10 business days to initiate the refund process and transfer the funds to your account.

6. Is there a maximum time to initiate the return policy?

You may return the damaged or defective merchandise within 7 days of delivery to you.

7.  When will my order be considered as cancelled?

Your order will be considered cancelled only in the following cases: 

1. Order is not yet processed and the payment has not been made.
2.  During the process of checking out, if you have chosen to pay using credit or debit card or net banking and have not completed the transaction because you have (1) Not entered the relevant details (2) Hit the return/back button before payment has been processed.
3. Cancellation is possible only in case of Non – promotional goods and services.               

8. If I buy a product or experience or experience box or India Santa Voucher under a special scheme, will I be able to cancel
   or return and claim a refund?

India Santa’s cancellation, return and refund policy is not applicable to goods and services bought under specific promotions or offers. So please read the India Santa T&C as well as the service providers T&C carefully before you make a purchase or book an experience.